Financial Services
Consumer Digital Banking Platform
₦600M annual portfolioProgramme Value
24 monthsDuration
EuropeGeography
The Challenge
A retail bank needed delivery leadership for a mobile banking platform serving 2.5M users, with PSD2 regulatory deadlines that could not move. The release cadence was slipping, the code review queue had 40 stuck tickets, and the biometric module was running a 5% False Acceptance Rate.
50%90%
Key Result50% → 90%Release predictability improvementOur Approach
1
Diagnosed flow efficiency problems.
2
Implemented hard WIP limits and blocker-swarm protocols.
3
Detected biometric risk during UAT.
4
Vetoed go-live.
5
Invoked vendor contract clause forcing algorithm rewrite.
Outcomes
Result 150% → 90%Release predictability improvement
Result 20.05%Biometric error rate (hardened from 5%)
Result 3Zero downtimeThrough PSD2 deadline
Result 460% → 95%Forecasting accuracy improvement